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PRIVACY STATEMENT


Last updated: 3 October 2026

Still Hilt respects your privacy and only collects personal information where there is a reason to do so.

This statement explains what information we collect, why we collect it, how we use it, and what rights you have.
 

WHO WE ARE

Still Hilt is operated by:

Founder & Creative Director, Edward Ray
Trading as Still Hilt
KVK: 86317253
VAT ID: NL004226179B05 
Email: info@stillhilt.com

For the purposes of the General Data Protection Regulation (GDPR / AVG), we are the controller of the personal data described in this statement.


WHAT WE COLLECT

Depending on how you use the website, we may collect:

  • your email address;

  • your name and billing information when you make a purchase;

  • information relating to products you have purchased or downloaded;

  • messages and information you provide when contacting support;

  • licence and activation information required to authorise paid Still Hilt software;

  • basic technical information such as IP address, browser information, device information and website activity.

We do not intentionally collect sensitive personal information.

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LITTLE HORROR AND EMAIL SIGN-UP

When you request Little Horror, we collect your email address so that we can send you the download.

If you subscribe to Still Hilt marketing emails, we may also use that address to send occasional information about products, releases, updates and offers.

Marketing emails will contain a way to unsubscribe. You can also ask us to stop sending marketing emails at any time by contacting us.

The legal basis for marketing communications is your consent.

 

PURCHASES

When you purchase a Still Hilt product, we process the information necessary to complete the transaction, provide the product, maintain your licence and provide customer support.

This may include your name, email address, billing details, order history and licence information.

We process this information because it is necessary to fulfil our agreement with you and, where applicable, because we are legally required to maintain financial records.

 

SOFTWARE LICENSING

Paid Still Hilt products may use a machine-based licensing system.

Where licensing is used, we may process information such as:

  • your licence or customer identifier;

  • the product associated with the licence;

  • activation and deactivation records;

  • a machine or installation identifier;

  • licence status.

This information is used only to provide and administer software licensing, prevent unauthorised use, and provide licensing support.

We do not use licensing information for advertising or behavioural profiling.

 

SUPPORT AND COMMUNICATION

If you contact us, we may retain your message, contact details and relevant correspondence so that we can respond to your request, resolve technical issues and maintain an appropriate support history.

The legal basis for this processing is the performance of our agreement with you where the request relates to a product you use, or our legitimate interest in operating and supporting Still Hilt.

 

WEBSITE AND COOKIES

The Still Hilt website may use cookies and similar technologies required for the website, store, forms and security features to function.

Where optional analytics, advertising or similar non-essential technologies are used, they will be subject to the appropriate consent requirements.

You can change or withdraw your cookie preferences where those controls are provided on the website.

 

WHO WE SHARE INFORMATION WITH

We do not sell your personal information.

We may share information with service providers where this is necessary to operate Still Hilt, including providers of:

  • website hosting and ecommerce services;

  • forms and email delivery;

  • payment processing;

  • accounting and administration;

  • software licensing infrastructure;

  • website security and analytics.

These providers may only process the information necessary to provide their services to us and are subject to their own contractual and legal data-protection obligations.

We may also disclose information where required by law.

 

INTERNATIONAL DATA TRANSFERS

Some service providers may process information outside the European Economic Area.

Where personal data is transferred internationally, we use providers and safeguards intended to meet applicable GDPR requirements, such as adequacy decisions or approved contractual protections where required.

 

HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

In general:

  • marketing information is retained until you unsubscribe or withdraw your consent;

  • support correspondence is retained for as long as reasonably necessary to provide support and maintain relevant records;

  • licence records may be retained while the corresponding licence remains active and where necessary to maintain ownership and activation records;

  • financial and invoice records are retained for the period required by Dutch tax law.

Dutch businesses are generally required to retain core financial records and invoices for 7 years. business.gov.nl

Where you unsubscribe from marketing, we may retain the minimum information necessary to record your opt-out and ensure that we do not subscribe you again unintentionally.

 

YOUR RIGHTS

Under the GDPR, you may have the right to:

  • access the personal information we hold about you;

  • correct inaccurate information;

  • request deletion of information;

  • restrict certain processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

To exercise your rights, contact:

[PRIVACY / SUPPORT EMAIL]

We may need to verify your identity before processing certain requests.

You also have the right to submit a complaint to the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.

 

SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure, but we aim to collect and retain only the information reasonably necessary to operate Still Hilt.

 

CHANGES TO THIS STATEMENT

We may update this privacy statement when our services, website or legal obligations change.

The current version will always be published on this page with its most recent revision date.

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